Guest FAQ
Welcome to our Guest FAQ page. Here you'll find answers to the most common questions about staying at the Windsor Hills Resort and booking your luxury vacation home with KPRents LLC. We aim to ensure your stay is as seamless and stress-free as possible.
Stay Policies
What are the standard check-in and check-out times?
Check-in begins at 3:00 PM and check-out is by 11:00 AM. This allows our housekeeping team to ensure each condo is pristine for the next arrival.
Is parking available onsite?
Yes, complimentary open parking is available for guests within the Windsor Hills Resort community. Please ensure your parking pass is visible at all times.
Does KPRents LLC allow pets in the rentals?
To maintain a high standard of cleanliness and accommodate all guests, including those with allergies, pets are strictly permitted only for service and guide dogs in our rental units.
Cancellations made 30 days prior to arrival receive a full refund. For cancellations within 30 days, please refer to your specific booking agreement for details.
What is the cancellation policy?
Are there specific house rules for Windsor Hills?
Maximum 8 guests allowed per stay, noise must be kept to a respectable level, especially, after 10:00 PM, smoking is prohibited inside the condo and on balconies, finally, please treat the home as your own.
Is smoking allowed in the resort area?
Smoking is only permitted in designated outdoor areas within the resort. It is strictly forbidden inside all condos and community buildings.
Booking & Payments
How do I make a reservation?
You can book directly through our website by selecting your dates and property. Follow the prompts to enter guest details and complete your secure payment.
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover). All transactions are processed through a secure, encrypted payment gateway.
Is a security deposit required?
Yes, a refundable security deposit is held to cover any incidental damages. This is processed shortly before check-in and released after inspection following your departure.
When will I receive my confirmation?
A confirmation email is sent immediately after your payment is processed. You will also receive a secondary guest check-in guide 7 days prior to arrival.
Can I modify my reservation dates?
Date modifications are subject to availability and current seasonal rates. Please contact us via email to request changes to your existing booking.
Where can I view my receipt?
Your booking confirmation email contains a detailed breakdown of all charges. You can also log into your KPRents guest portal to view and download invoices.
Still Have Questions?
If your question isn’t answered above, please reach out to our support team and we’ll get back to you as soon as possible.